2020: New Beginnings

Well, 2020 is here! And what a year 2019 was. I have several drafts of things I’ve wanted to write (cough cough Domains19) that I didn’t get to so I’m dusting this blog off as part of some of my 2020 professional “intentions” (I hate the word resolutions) to write more. And what a better way than to announce one thing that’s changed in the first week of 2020.

Before you think, what Meredith left Reclaim?!? No, no, quite the opposite! I’ve accepted the position of Interim Customer Support Manager.

This is the first time I’m really writing that sentence and it’s kind of surreal. But I’m super excited to continue my professional career with Reclaim. I’ve been so fortunate to work with an exceptional group of people over the last 3 years and I’m grateful for all the wisdom shared with me from everyone who’s passed through the company and been a part of the community.

In this role, I’ll continue to work on the frontlines of support, which has been an integral part of my job since my first day and something I still enjoy! In addition to that, over the next 6 months, I get to do that while I oversee the support team. I’m now responsible for making sure our support team is running and continue to develop an infrastructure where we can work as efficiently as possible in a scalable way, which helps us help the Reclaim Community as it grows. That means, creating support schedules to ensure we have coverage throughout the day. I’m also learning the ins and outs of Reclaim’s infrastructure so I can train the other support staff.

So, in the coming months, as I continue to flesh out what this position really looks like, I’d like to use this blog as a way to reflect on the projects I take on and discuss things I learn along the way.

Stay tuned for lots more blog posts about the projects I’ve been working on within the Reclaim support infrastructure and some intentional learning as I grow into this position!

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