Changing Your WordPress Theme from the Database

I wrote about changing your SiteURL and home page URL within your database if you're working with a blank screen in WordPress, but I wanted to document what it looks like to change your WordPress theme from the database as well. I was working with users to set their site to the default WordPress themes if there was ever an error with the site. Say the theme was outdated and broke after an upgrade. If your theme is wonky, you may see several different errors, a Critical Error in WordPress, an HTTP 500 Error, weird CSS on pages. If you...Read More

Zendesk Behind the Scenes 2022

I blogged about automations in Zendesk back a couple of years ago but I thought I'd take the time to document some of what we've done since! We've added more to round out specific functions of automation, triggers, groups, and service level agreements (SLAs) to help Zendesk work for Reclaim. It's become an important part of our internal processes to route tickets to the right place and these processes are vital to how we can provide such great support to the Reclaim Community. We also made a switch to Zendesk Guide to create a Help Center for Reclaim guides and...Read More

Reclaim Cloud: SSL Certificates

SSL certificates, oh SSL certificates. Where to begin? These little certificates help hold the big web securely together to protect websites. But they are finicky. Reclaim Hosting uses Let's Encrypt across our infrastructure and using it on Reclaim Cloud was a no-brainer. Jelastic partners with Let's Encrypt to bring SSL certificates as an addon to most environments. This week was all about SSL certificates. And continuing on-trend with Reclaim Cloud learning, specifically using a custom wildcard SSL certificate for a few WordPress Multisite's Reclaim Hosting manages. I'd always issued SSL certificates through Let's Encrypt in cPanel or within the Addon...Read More

Reclaim Cloud Training: Mattermost

One of my goals for 2022 is to spend some more focused time learning as much as I can on Reclaim Cloud. I've realized more (more now lately) that I am completely new to this mystical "Cloud" and all that's possible with it. I initially took some training when we first started to get prepared on admin side of Reclaim Cloud where we can manage any user management and billing. With the admin side training, I am very new to everything Cloud related. And with the Cloud, the possibilities are endless, which is super daunting. But I've been challenging myself...Read More

OERxDomains21 Love

Last week ended on a high note. We'd just wrapped up the OERxDomains21 conference a 2 day whirlwind of presentations, stories, shared moments, and lots of typing. I sat back in my "command center" in the Reclaim Conference room/studio and I was just amazed at the awesomeness that occurred over the last two days. Another conference in the books! This was one of the first years where I wasn't presenting at the conference. In years past, I talked about Scaling in the Open at OER20 and Growth through OER19. Over the years this conference has always been one of my favorite...Read More

Evolving Workspaces and Working From Home

2020 has definitely taken a lot of twists and turns since the beginning of January, both good and bad. While I've been working as the Customer Support Manager over the last couple of months I've also had to manage to work from home for the first time! I'm sure like many of us, working from home has been a new experience we weren't expecting to have to do this year. I just wanted to take this time to document what my workspace has evolved to over the course of Reclaim's social distancing time. I've seen many people shift to start...Read More

May the Domains be with You

May's Intentional learning is Domain of One's Own. I'm super excited for this month! Not only because DoOO is such a big part of Relcaim's infrastructure but it's always nice to have a refresher on how the system works together to create a space for students to start carving out their own space online. So to start the monthly learning, I wanted to refresh myself with an overview of DoOO. Lauren created a virtual walkthrough tour of the 3 facets to the product, WordPress, WHMCS, and WHM a few years ago. It's a short and sweet 35-minute video that gives...Read More

ds106radio Chats

One of my favorite things to come out of this time of social distancing has been the revival of ds106radio. Its been such a treat to jump online to listen to music and conversations! I was first on the radio back in 2014 when I took wire106. Classmates and I create a group project to produce/record/edit our own radioshow. These episodes were all centered around the Wire. I've got an archive of the class (sans images which is a whole other story) but it's worth a look through! So as Jim's been streaming he started brining on each of us...Read More

OER20: Scaling in the Open

So another presentation at a conference in the books! I never thought I'd present virtually, let alone in my dining room (peep the microwave in my background during the videos), but the folks at ALT sure do know how to throw a shindig! I've enjoyed the conference so much and hearing all the wonderful work folks in the community have shared over the last couple of days! I wanted to share a little transcript of sorts for my presentation along with the slides. If you also want to watch the presentation-- the moderators of the session recorded it! The webinar...Read More

Updraft Plus vs All-in-One

During the discussion of the February intentional learning, Jim mentioned he started using the All-in-One WP migration plugin when working with WordPress to WordPress migrations. Through the many migrations I've done while at Reclaim, I've found the easiest option is to use a backup/migration plugin like UpDraft or All-in-One, because most of the time I don't get access to the file system of the account where I can get a copy of the files and database. Both plugins have I've used Updraft Plus in the past, and it's been very easy to use. But I wanted to do a comparison...Read More