Who I am

Hi! I’m Meredith Fierro, a recent graduate of the University of Mary Washington with a Bachelor of Arts degree in Digital Media Studies. I am a Customer Support Specialist at Reclaim Hosting where I help customers with a wide variety of problems.

Education

University of Mary Washington

Bachelor of Arts in Digital Media Studies, May 2017

Created through the Special Majors Program, combining business, art, computer science, communication, and history to devise a curriculum focused on digital and online media.

Relevant Coursework

  • Small Group Communication
  • Digital Storytelling
  • Applied Digital Studies
  • Digital Approaches to Fine Art
  • Principles of Marketing
  • American Technology and Culture

Semester Abroad

Richmond, The American International University, London

January- May 2016

Quickly adapted to new circumstances and embraced the rich culture of London. Traveled extensively throughout England and Europe. Collaborated with international students to create images and videos to document experience. Took courses in history, museum studies, graphic design, video production and editing.

Experience

Reclaim Hosting

Customer Support Specialist

Fredericksburg, Virginia

June 2017-Present
  • Provide technical support to clients.
  • Research and resolved potential problems in a timely manner.
  • Create documentation about open-source web platforms for the community website.
  • Copy edit current documentation to keep content up to date.

University of Mary Washington

Digital Knowledge Center Student Tutor

Fredericksburg, Virginia

October 2014-May 2017
  • Assist students with creating, maintaining, and upgrading Domain of One's Own projects primarily utilizing WordPress.
  • Create and edit multimedia projects involving audio and video production.
  • Provide training to staff and students in the advanced media production studio.

Little Neck Swim and Racquet Club

Assistant Manager

Virginia Beach, Virginia

Summers 2013-2017
  • Supervised staff in order to create a safe environment.
  • Interacted with patrons throughout the day.
  • Facilitated patron communications by distributing mass newsletters through MailChimp.
  • Designed flyers for special events utilizing Canva and Photoshop.

Projects

Cooking Up Stories-

Developed a WordPress site to mimic a social media website. Allows users to add and share their own recipes with other users on the website.

Intro to Domain of One's Own-

A semester long project to create a video that introduces the Domain of One's Own project at Mary Washington. The video was shown to the incoming students at orientation in 2017. Edited in Final Cut Pro.

Skills

WordPress, Final Cut Pro, Adobe Photoshop, iMovie, Microsoft Office, Google Drive, Blogging, Social Media, Canva, Technical Writing, 3D Printing, Mailchimp, Google Analytics

Portfolio

meredithfierro.com

To view more please visit my website where I have documented numerous projects.