Automations in Zendesk

If you've worked with me on a ticket in the last couple of weeks, you may have noticed a new email come into your inbox from Reclaim Hosting support. It might look something like this:  I've been experimenting with a feature of Zendesk that automates some of the processes that Reclaim would normally complete manually, in particular, following up with the client.  Now don't get me wrong, following up with the client is very important and we will definitely continue to do this where we can manually. With that said, it does take up time throughout the day and we...Read More