Tag: reclaim

Changing Your WordPress Theme from the Database

Posted on by Meredith Huffman

I wrote about changing your SiteURL and home page URL within your database if you're working with a blank screen in WordPress, but I wanted to document what it looks like to change your WordPress theme from the database as well. I was working with users to set their site to the default WordPress themes if there was ever an error with the site. Say the theme was outdated and broke after an upgrade. If your theme is wonky, you may see several different errors, a Critical Error in WordPress, an HTTP 500 Error, weird CSS on pages. If you...Read More

Reclaim Cloud Training: Mattermost

Posted on by Meredith Huffman

One of my goals for 2022 is to spend some more focused time learning as much as I can on Reclaim Cloud. I've realized more (more now lately) that I am completely new to this mystical "Cloud" and all that's possible with it. I initially took some training when we first started to get prepared on admin side of Reclaim Cloud where we can manage any user management and billing. With the admin side training, I am very new to everything Cloud related. And with the Cloud, the possibilities are endless, which is super daunting. But I've been challenging myself...Read More

Automations in Zendesk

Posted on by Meredith Huffman

If you've worked with me on a ticket in the last couple of weeks, you may have noticed a new email come into your inbox from Reclaim Hosting support. It might look something like this:  I've been experimenting with a feature of Zendesk that automates some of the processes that Reclaim would normally complete manually, in particular, following up with the client.  Now don't get me wrong, following up with the client is very important and we will definitely continue to do this where we can manually. With that said, it does take up time throughout the day and we...Read More

1 Year with Reclaim

Posted on by Meredith Huffman

January 30th, 2017, the day that I started as an intern at Reclaim Hosting. Which, at the time of writing this, it was 1 year ago to the day (plus 1). How crazy is that? A year ago I was a second-semester senior, itching to get out in the real world and be done with school. Don't get me wrong, I loved my time at UMW but I was done with school. I was so ready to finish my degree and start working. I don't remember too much about the day, just that I was super nervous because I had...Read More

Using the Import/Export Tools in WordPress

Posted on by Meredith Huffman

Lately, I've been working with clients to move their website from WordPress.com to WordPress.org. With this request, I use the Import/Export tools to move the content from one site to the other. This tool bundles the content on the site into a .zip file which you can then move to another location. Disclaimer: It isn't perfect, you only get the content of the site, so things like posts, pages, and settings on the site. The plugins, themes, and media arent' included, so, if your site has a lot of media, or has a ton of plugins, this tool might not...Read More

Working by Myself

Posted on by Meredith Huffman

So today was a first for me in my support role. I started my shift bright and early this morning and everything was moving slow. Tim and Lauren went off to a meeting and Jim is traveling this week for a conference, so I was by handling support on my own for a short period of time, but this was a normal thing. I felt confident that I could handle each support request that came through and if I didn't Tim and Lauren would be back by lunchtime and I could ask my questions then. I was completely unprepared for what...Read More

Repairing a Crashed Table in phpMyAdmin

Posted on by Meredith Huffman

Yesterday, a ticket came in where a student's website was not establishing a database connection. I started my usual checks to see what kind of installation she had on her domain. In this case it was a WordPress installation. I went to double check that the username and password in the wp-config.php file was the same as the wp-options table in phpMyAdmin. After trying to open the wp-options I received an error similar to this: mysql> select * from nagios_servicechecks; ERROR 1194 (HY000): Table 'nagios_servicechecks' is marked as crashed and should be repaired This error can say a wide range...Read More

Adjusting to Post Grad

Posted on by Meredith Huffman

The professional world is in full swing for me at this point. I've been with Reclaim as a customer support specialist for almost two months now. It's kind of surreal to be back in the town where I went to school, not only in the summer, but not getting ready to go back for the fall semester at the end of August. But it an odd way it feels normal. I am very fortunate and lucky to have a job right out of college, and at a company I interned with no less. And I think that's why a lot...Read More

Embedding Myself into the Professional World

Posted on by Meredith Huffman

Well, #domains17 is done! We've wrapped up on Tuesday and are all home by now. I definitely needed a few days to gather my thoughts for this post. I'm so grateful for this chance to experience what the Ed Tech world is like before I even start my job with Reclaim Hosting. It was a great way to meet tons of new people I will interact with.  I wanted to talk a bit about what I wanted to get out of the conference, how the conference actually was, and what I'm doing after it.  So I knew that Reclaim was planning a...Read More

Wrapping Up as an Intern

Posted on by Meredith Huffman

Well as this semester is wrapping up, I just wanted to write a reflection of my time at Reclaim Hosting. It's really weird to talk about as the last weeks of my undergraduate finishing up. It still hasn't officially hit me yet that I'm graduating in May. But things are finalizing all over the place, I just had my last classes and I've got a job lined up! I've officially accepted a position to stay on the team at Reclaim! I start in June, so I have a little time to enjoy my summer and it will be exciting to move back up to Fredericksburg. Enough...Read More